Contacting Nano support
Questions about your Nano account — a deposit that has not appeared, a withdrawal waiting for review, a document request — can only be answered by the operator's customer support. This guide is independent and cannot see accounts, so this page focuses on how to reach support and how to ask in a way that gets a clear, written answer. The rest of the guide is on the home page.
Where to find the contact options
On most casino sites the “Contact us” link sits in the footer, and the help center or FAQ is linked from the same place or from the account menu. Typical channels are a live chat window, an email address and sometimes a contact form. Read the hours stated on the operator's site before relying on a channel: some sites advertise 24/7 support, others staff live chat only at certain times or in certain languages. If the email address in the terms differs from the one in a message you received, use the one in the terms.
Live chat is quick for simple questions, but email leaves a better record. For anything involving money, ask the chat agent to send a transcript to your registered email, or follow up by email yourself.
What to prepare for a payment question
| Question | What to include |
|---|---|
| Deposit not credited | Date and time, amount, method, the reference from the cashier and from your bank or wallet |
| Withdrawal pending or in review | Withdrawal reference, amount, method, date requested, current status and how long it has shown |
| Withdrawal rejected | Reference and the exact rejection message; ask which term was applied |
| Verification request | Which documents you uploaded and when, and the message asking for more |
| Bonus blocking a withdrawal | Name of the bonus, date accepted, wagering progress shown in the account |
Always identify yourself with the email or username on the account. Never send your password, a two-factor code, your card's security code or a full card number — support does not need them, and anyone asking for them should be treated as a scam.
How to ask so you get a useful answer
- Raise one issue per conversation, with its reference.
- Ask for the reason in writing, not only for reassurance that “it is being processed”.
- Ask what, if anything, you need to do, and when the next step is expected.
- Note the agent's name or the ticket number, and the time of the conversation.
- Save screenshots of the cashier status before and after you contact support.
The withdrawal guide explains the usual statuses and causes of delay, which helps you ask the right question.
If support does not solve it
If the answer is unclear or the problem continues, move to a formal written complaint as described in the operator's terms, then to the dispute body they name. The full procedure, with a sample message, is on the complaints page. For limits, time-outs or self-exclusion, the self-exclusion page explains how to request them.
Contacting this site for corrections
If something on nanocasino.biz is wrong or out of date — a support channel that no longer exists, a status label that has changed, a broken link — write to info@nanocasino.biz with the page address, what you saw and the date. We re-check and update the page. We cannot forward messages to the operator or act on an account.